
Training Blog Link: Ewurum Consulting Site is underconstruction but you can get a look see HERE
When I'm not trying to become a writer, I consult as a skills development specialist. And so I'd like to introduce my world of work to the world. I run a skills development company called Ewurum Consulting (EC) whose focus is the skills development of corporate South Africa. Amongst other things we facilitate training interventions, develop learning programmes, quality management and facilitate company accreditation as training providers.
Below is a list of some of the programmes which are on offer both as training interventions and/or learning material.
Soft skills programmes
Programme
|
Description
|
Communication
|
Language and communication
Oral communication
Graphic communication
Written communication
Business etiquette
Report writing
|
Apply Basic Business Ethics in a work environment
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Reflecting on own values and belief systems and how they influence own behavior.
Discussing how an individual’s ethics impact on the people around him/her.
Explaining how an individual can behave ethically in a business context.
Demonstrate techniques for dealing with situations where own values and ethics conflict with work practice.
|
Building teams
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Induct a new member
Motivate a team
Formal Meetings
Managing time and work
|
Successful Supervision
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Describe the relationship of junior management to other roles;
Apply the organization’s code of conduct in a work environment;
Solve problems, make decisions and implement solutions;
Employ a systematic approach to achieving objectives;
Prioritize time and work for yourself and your team;
Identify responsibilities of a team leader in ensuring that organizational standards are met.
|
Financial Literacy
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Explain the factors that lead to debt.
Make informed spending decisions.
Budget to meet short, medium and long term goals.
Weigh up the advantages and disadvantages of loans and accounts.
Explain basic consumer rights.
|
Coaching and Mentoring
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Coaching and mentoring as part of Performance Management
|
Performance management
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Managing performance in an organization as a team leader or supervisor.
|
Dealing with Conflict
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Understand the conflict and the causes thereof in the workplace
Understand the different types of conflict
Understand and explain the difference between feelings and actual problem
Handle and resolve a conflict in the workplace
Understand disciplinary hearings
|
Customer Service
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Communicate effectively with customers
Develop a customer service charter and standards of business
Establish a positive Relationship with customers
Handle customer complaints
Deal with difficult customers
|
Time management
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Manage time productively
Prioritize time and work for themselves and others
|
Provide customer service
|
Importance of the Customer
Establish a service attitude
Establish rapport and initiate contact
Addressing customer needs
Service recovery and handling customer complaints
|
Education, Training and Development Professional
| |
Programme
|
Description
|
Facilitation of learning programme
|
Facilitating learning in the workplace in outcomes based manner.
|
Assessing workplace learning
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Assessing workplace learning to obtain credits.
|
Moderate development programme
|
Quality assurance of assessment activities in the workplace
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